Junior Customer Support Officer - Bali (Remote)

Join Maxima Machineries Inc. as a Junior Customer Support Officer and become a key player in delivering exceptional customer service while driving sales growth in the dynamic Bali market. This role offers a unique opportunity to engage with clients, resolve inquiries, and enhance customer satisfaction in the vibrant tourism and machinery industry. Based in Bali, you'll work remotely from various locations including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, ensuring flexibility and a high quality of life.

As a Junior Customer Support Officer, you'll be at the forefront of customer interactions, leveraging your skills to provide top-notch support and contribute to the success of our clients. You'll use tools like Zendesk, Slack, and Google Workspace to streamline your daily tasks and ensure seamless communication. This role is perfect for someone looking to build a career in customer service and sales, with opportunities for growth and development within a supportive and innovative company.

📋 Tanggung Jawab Pekerjaan

• Provide timely and accurate responses to customer inquiries via email, phone, and live chat.
• Assist in the resolution of customer issues and complaints, ensuring high levels of customer satisfaction.
• Collaborate with the sales team to understand customer needs and provide tailored solutions.
• Maintain detailed records of customer interactions using CRM systems like Zendesk.
• Participate in training sessions to continuously improve customer service skills.
• Assist in the organization of customer data and reports to support business decisions.
• Contribute to the development of customer service best practices and procedures.
• Support marketing efforts by gathering customer feedback and insights.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 1 year of experience in customer service, sales, or a related field.
• Excellent communication skills in both English and Bahasa Indonesia.
• Proficiency in using CRM tools like Zendesk and Google Workspace.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with the tourism and machinery industry is a plus.
• Valid SIM card for remote work in Bali.

🛠️ Keahlian

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