International Customer Service Representative - Liner Shipping (Jakarta)

Join Meratus, a leading name in Indonesia’s maritime and logistics industry, as an International Customer Service Representative for our Liner Shipping division in Jakarta. In this dynamic role, you will serve as the primary point of contact for global clients, ensuring smooth and efficient communication across international shipping operations. With a focus on customer satisfaction and operational excellence, this position offers a unique opportunity to contribute to the success of one of Indonesia’s most trusted logistics providers.

As an International Customer Service Representative, you will handle inquiries, resolve issues, and provide exceptional service to clients worldwide. Utilizing tools like CRM systems and email platforms, you will manage client relationships, track service requests, and coordinate with internal teams to ensure timely and accurate responses. This role is perfect for professionals with a background in customer service, international trade, or maritime logistics, seeking to advance their career in a reputable and growing industry.

Meratus is committed to fostering a collaborative and innovative work environment. With a strong emphasis on professional development and career growth, we provide opportunities for continuous learning and advancement. Join us and be part of a team that drives the future of Indonesia’s maritime and logistics sector.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for international clients, providing prompt and accurate responses to inquiries and service requests.
• Utilize CRM systems and email platforms to manage client relationships and track service requests.
• Coordinate with internal teams to ensure timely and effective resolution of client issues.
• Monitor and analyze customer service metrics to identify areas for improvement and implement best practices.
• Provide exceptional customer service, ensuring high levels of client satisfaction and retention.
• Stay updated on industry trends and regulations to proactively address client needs and concerns.
• Collaborate with cross-functional teams to develop and implement customer service strategies that align with company goals.
• Conduct regular client feedback sessions to gather insights and enhance service quality.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, International Trade, or a related field.
• Minimum of 3 years of experience in customer service, international trade, or maritime logistics.
• Proficient in English, both written and spoken, with excellent communication skills.
• Familiarity with CRM systems and email platforms such as Salesforce, HubSpot, or similar.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Knowledge of international shipping regulations and best practices.
• Ability to manage multiple tasks and prioritize workload effectively.
• Experience with maritime logistics or liner shipping is a plus.

🛠️ Keahlian

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